FAQ

We do not guarantee that the information (including prices) provided on this site is accurate, or error free. We reserve the right to change the information at any time, and will not honor the erroneous prices. The prices are subject to change without notice. We will not be liable for any inaccuracies or errors on the site. We cannot guarantee that the items you view on your computer screen will resemble the items in real life because of color and size differences. All item specifications such as weight and size are approximate unless otherwise noted.

Any references “To pass a drug test” or “Beat a drug screening” refer only to private home drug test. Buyer / User assume all responsibility and liability associated with all products bought on this site. Statements made on this web site are for informational purposes only and are not intended to be substituted for the advice of a medical professional. You should read all products packaging prior to use. We reserve the right to refuse all sales to individuals in "sensitive" positions of employment and government mandated testing, including but not limited to airline, train, driving, medical, heavy machinery industry, military, probation, parole, or court-ordered testing, respectively. We do not condone or encourage illegal activity. You understand and agree that our products are not to be used for any illegal purposes, including use for lawfully administered drug tests. canadadrugcenter.com

The following states (or areas within states) have some kind of limitations on our products: IL, KY, OK, NJ, NC, SC, TX, FL, AR, GA, and PA. We follow the laws in those areas and if you ordered something that we can not ship to you, our Customer Service will contact you and offer you an adequate replacement.

EXCEPT AS OTHERWISE PROVIDED HEREIN AND FOR WRITTEN WARRANTIES THAT ACCOMPANY PRODUCTS PURCHASED THROUGH THE SITE, AND THEN ONLY WITH RESPECT TO SUCH SPECIFIC PRODUCTS AND SUBJECT TO THE TERMS AND CONDITIONS CONTAINED IN SUCH WARRANTY FOR SUCH SPECIFIC PRODUCTS, THE SITE, PRODUCTS, SERVICES AND CONTENT ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS, AND EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES TO YOU, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS.

IN NO EVENT SHALL WE BE LIABLE TO YOU WITH RESPECT TO THE SITE, PRODUCTS, SERVICES, OR CONTENT FOR ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE FEES PAID BY YOU THEREFORE; OR FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING (WITHOUT LIMITATION), LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Toll Free: (866) 600-8820
Business hours: 9:00 AM - 7:00 PM EST, Monday through Friday
redirect email to [email protected]


We strongly suggest to put the address and phone number information as images, so it's harder to detect that you don't handle customer service yourself.

If you reach over $3000/mo in sales, we'll give you separate contact information.

We're not listing the address for detox because we don't want visitors, and snail mail isn't fast enough anyway.

Shipping / Delivery Time & Methods:

• Orders received before 2 p.m. Eastern Standard Time Monday through Friday will be shipped on the same day. Orders received after 2 p.m. EST may not ship until the following day. 
• Orders placed over the weekend after 2 p.m. EST on Saturday may not ship until Monday. 
• Saturday and Sunday are not considered shipping days for the purposes of days in transit. For example, a Second Day shipment placed on Thursday may not arrive until Monday: Thursday -> Friday-> Saturday -> Sunday -> Monday. 
• The day when the order has been placed is not considered as a shipping day.
• We reserve the right to choose the shipping method and shipping courier (UPS or USPS) based on the order and confirmed delivery time by courier to your desired location. In order to request specific delivery courier you must contact us. If the order/package arrived on time, no shipping fees differences will be granted. • Post Office Box addresses can only receive mail from the United States Postal Service (USPS) and not from UPS. The fastest delivery method available for PO Box is USPS Express Mail and will be charged at the Second Day Shipping rate. USPS Express Mail is not guaranteed for overnight delivery in all areas. 

Shipping and Handling flat rates

Deliveries to certain areas:

• Deliveries to rural areas may incur additional days in transit. Please call to confirm delivery time when placing orders for rural locations. 
• Delivery times cannot be guaranteed for shipments to Alaska and Hawaii.
• Packages to U.S. territories such as American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands will be shipped only by USPS. 
• APO/AE addresses can only receive mail from the United States Postal Service. Delivery times cannot be guaranteed (usually takes up to 5 business days). No Express/Overnight shipping to APO/AE

Shipping during Holidays:

• USPS and UPS recognize several Federal Holidays and shipments processed or in transit during Holidays may incur a delay. Please call to confirm delivery time when placing orders before or during Holidays. No shipping refunds (full or partial) will be granted if delivery was delayed due to observance of Holidays.

Acts of God

• Deliveries delayed due to Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond UPS’s control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond shipper’s control will not be granted any shipping (full or partial) refunds.

Signature Requirement:

• All orders over $95 dollars will require a signature confirmation upon delivery. Also, it is required by credit card companies that there is a proof of delivery in the means of a customer's signature - as an assurance of the proper card use for on-line purchases. Any requests to waive the signature requirement will absolve the shipper of delivery liability and missing or stolen shipments that are confirmed as delivered by USPS or UPS will not be refunded or replaced. 
• All orders with an incorrect billing address provided (indicated by an error in the system) will require a signature confirmation upon delivery. Customer will be notified before the shipping. 

Additional:

• Shipping companies charge a fee for rerouted packages. We reserve the right to charge a flat $17 fee for shipments that we must re-route due to customer error.
• Shipping companies charge a fee for address correction. We reserve the right to charge a flat $17 fee for address correction due to customer error.

International Orders

• International shipping cost is $36.95 and it takes about 5-7 business days due the custom process.
• We ship internationally only to Canada, United Kingdom and Australia. 
• Customers in Canada and Australia can make orders through the web-site, but customers in United Kingdom need to place an order over the phone. Contact us at 1-866-600-0032.
• Customer is responsible for all brokerage, taxes and fees associated with delivery in country of delivery.

Return Policy

Our return policy is that all sales are final. 
Despite this, at our sole discretion we often allow our customers to make returns or exchanges as long as the situation is reasonable. In such instances shipping charges are non refundable. Returns and exchanges are limited to orders placed within the previous one month and require that the products not be open and all seals remain intact as sealed products can be resold and unsealed products cannot. All returns must be preauthorized by calling 866-600-0032. In the event that we ship an incorrect or physically defective product we will accept a return or exchange and can provide a prepaid shipping label for the return. 
Shipping companies charge a fee for a refused package or packages. We reserve the right to charge a flat $10 fee for returned shipments, e.g. a refused package, insufficient shipping address, company or receiver name not recognized, third delivery attempt, package was not picked up as arranged.

Satisfaction Guarantee

Nearly all of our products come with a manufacturers satisfaction guarantee. In the event that you are dissatisfied with the performance of your purchase, you must contact the manufacturer directly to redeem their rebate. Refunds are based on MSRP.
Manufacturers typically require a receipt, UPC proof of purchase, and proof of test results. We can provide you with the manufacturer’s information and another copy of your receipt if necessary, but we cannot provide you with an extra UPC proof of purchase (Bar Code from the original product box or bottle) and proof of dissatisfaction. All information must be send to the manufacturer via certified mail or with delivery confirmation.. Make sure to keep your packaging until after you receive your test results.