FAQ

Toll Free: (866) 600-8820
Business hours: 9:00 AM - 7:00 PM EST, Monday through Friday
redirect email to detox@shopxml.com

We strongly suggest to put the address and phone number information as images, so it's harder to detect that you don't handle customer service yourself.

If you reach over $3000/mo in sales, we'll give you separate contact information.

We're not listing the address for detox because we don't want visitors, and snail mail isn't fast enough anyway.

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Ordering Information

You can order from Drugtesting-shop - Passing drug test on our secure website, 24/7.

First you can search for the item you are looking for either by entering the item name in the search box, or searching by brand or type.

Once you get to the Product Details page, you can add the item/s to your shopping cart, and then checkout.

This will take you to the login page. If you have bought from us before, simply login to your account by using your email and password. If not, click "New Customer" and fill in all the required fields.

We accept most major credit cards (Visa, MasterCard, Amex and Discover).

Once you have placed and finished paying for your order, you will be given an order number and an email confirmation will be sent to the address given.

If you have any questions about ordering, you can via contact form - We usually reply to emails within 24 hours.

Shipping Information

Shipments within the USA (Continental United States Only)

Please Note: All orders are shipped Monday through Friday only during regular business hours. Overnight air shipping is not available for Sunday delivery. Delivery time is from point of order fulfillment, not order placement.

The standard shipping method is UPS or DHL Ground.

If the shipping address is a P O Box or APO/AE it will be sent by USPS

We have 4 modes of shipping for orders whose shipping destination is within the Continental US:

Standard Ground Shipping - $9 + $5 for each additional item (2 to 6 business days) Orders must be received by 3 PM EST (in stock items only)
2 Day Air Shipping - $25 + $5 for each additional item (2 business days) Orders must be received by 3 PM EST (in stock items only)
Next Day Air Shipping - $35 + $5 for each additional item (next business day) Orders must be received by 3 PM EST (in stock items only)
Saturday Delivery Shipping - $45 + $10 for each additional item Orders must be received by 2 PM EST Friday (in stock items only)

For shipments to HI, AK and PR select 2 Day Air shipping since there is no Ground service available in these states. All shipping days are business days and do not include holidays and weekends.

International Shipping (for all destinations outside the US) - $40 + $10 for each additional item (by International Mail)

NOTE: Insurance is optional at $5 per shipment.

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